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Need help with your Broadband Service?

Brightspeed is the fiber optic High-Speed Broadband provider, and you will need to contact Brightspeed for issues, trouble reporting/resolution, and questions.  Their support covers everything from reporting an outage, equipment trouble, to placing your service on vacation hold.  Brightspeed has provided tips to help you obtain support.

Things to do today:

1. Know and have your account number available.

2.  Set-up your “myBrightspeed account” if you have not done so.

3.  Download and setup the “Brightspeed app” to your smartphone.

When you are ready, contact Brightspeed online...


Use Brightspeed's Call Center

Some additional pointers you can use during Phone and Digital support:


  • Use Click to chat feature.

  • Call Brightspeed customer service during weekdays.

  • Ask for a US agent if there is a language barrier.


If you are in Boulder Junction and your internet is not working, you can use the library’s internet to access these services to report your outage.

Have more Questions?

Please visit the Frequently Asked Questions (FAQ) section on the website.


Need more information about the Town or specific information about the community?  You can contact the Boulder Jct. Chamber of Commerce or Town Office and they can get you the help you need.

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