Frequently Asked Questions
What am I signing up for?
Installation of High Speed Broadband Fiber Optic cable to my home or business.
How much will the service cost?
Will CenturyLink continue their seasonal program?
CenturyLink has a vacation program, but restrictions apply.
When will I be contacted by CenturyLink?
CenturyLink will contact you after Sign Up so you can place a service order through their online portal. The service order will initiate the fiber optic cable drop to your home or business, the installation of required electronics, and activation of your service.
Do I need to be at my home / business when the Fiber Optic Cable is installed?
At some point someone will need to be at your home or business to allow for the electronics to be installed (if interior installation is agreed with CenturyLink) and then to activate your service. In addition, before the fiber optic cable drop is installed to your home or business non-utility (gas, power, telephone) items buried in the path of the fiber optical cable will need to be marked by you or someone familiar with their location.
Is my area included in Phase 1 of the project?
Please see the Phase 1 Project maps. Exact addresses will be available in the upcoming months. CenturyLink has made it clear they will not build beyond the Phase 1 Project Areas.
Can I keep my land line and my current phone number?
If I sign up now, will I be immediately billed for service I might not want?
Boulder Junction’s sign-up campaign is no risk to you. You will not commit to a CenturyLink subscription until you place an order with CenturyLink for fiber to be installed to your home or business and to get High Speed Broadband service (estimated to be in March to July 2021). Signing up now helps CenturyLink understand how successful this project can be for them as well as helping Boulder Junction’s chances of getting another Wisconsin Public Service Grant in 2021 for Phase 2 to get High Speed Broadband to the rest of the Town.