Frequently asked questions
Brightspeed
Brightspeed is the only provider to offer fiber High-Speed Broadband services throughout the entire town.
Contact Brightspeed using either of the following methods:
Digital – Use Brightspeed App or web browser at www.brightspeed.com
Phone - Call Brightspeed’s Call Center at 833-692-7773
Spectrum (Charter)
Through the Rural Digital Opportunity Fund (RDOF), Spectrum began construction in 2023 by installing mainline fiber along Hwy M. This is a multi-year project providing services to a portion of Boulder Junction and other areas in Vilas County. The RDOF project with Spectrum is being driven by the Federal Communications Commission (FCC) and local towns like Boulder Junction are not involved in this project.
To learn more about Spectrum and the RDOF project, visit their website at:
You have options, including:
Brightspeed offers a “Digital Phone” option that can be bundled with your High-Speed Fiber Broadband service.
You can purchase a Voice over Internet Protocol (VoIP) solution from a third party using the High-Speed Fiber Broadband connection.
If your smartphone and wireless router supports Wi-Fi calling, you can use it to make calls using your High-Speed Fiber Broadband connection.
High-Speed Fiber Broadband services is available to both Residential and Businesses locations. The infrastructure, mainline fiber and fiber cable drops are the same for both. Some businesses may prefer to use the Residential offering and engage a Consulting company to setup/maintain its local network.
Brightspeed offers a Small Business Service, and you should contact them to determine if it meets your needs.
Yes, there are several local Consulting providers in the area offering a variety of services to help you with your business or home technology needs. Please do your research to determine which provider best suits your needs.
Northwoods Nerds – Minocqua
715-892-8581
https://www.northwoodsnerds.net
Great Escape Technologies – Manitowish Waters
715-543-2563
Kozart Technologies – Eagle River
715-479-1110
Brightspeed is the High-Speed Fiber Broadband provider you need to contact directly for issues, trouble, and questions you have. Their support covers everything from reporting an outage, equipment trouble, to placing your service on vacation hold. Brightspeed has provided tips to help you obtain support.
Things to do today:
1. Know and have your account number available.
2. Set-up your “myBrightspeed account” if you have not done so.
3. Download and setup the “Brightspeed app” to your smartphone.
When you need help:
Contact Brightspeed directly using either of the following methods:
Digital – Use Brightspeed App or web browser at www.brightspeed.com
Phone - Call Brightspeed’s Call Center at 833-692-7773
Yes, Brightspeed offers a vacation hold that will reduce your monthly bill when you are away. You can learn more about this on Brightspeed's website Vacation Service page.